Product Return Policy

Last updated February 10, 2024

 

We accept returns, exchanges, and cancellations

For returns & exchanges:

  • Contact us within: 14 days of delivery
  • Ship items back within: 30 days of delivery

    For cancelling your order:

    • Request a cancellation within: 12 hours of purchase

    *Please contact us at contact or send an e-mail to info@carfurnisher.com.

     

    Step by step guide for returns:

    1. Read the "General Rules" section below
    2. If you wish to return or exchange your order, please contact us at contact or send an e-mail to info@carfurnisher.com inside 14 days of delivery stating you wish you return or exchange your order.
    3. We retain the right to ask for video evidence for defective product claims
    4. We will later provide you with a return address via e-mail or phone message.
    5. The returned/exchanged product must reach our return address inside 30 days of delivery.
    6. After we confirm the product integrity (Inside 3 days after arrival), we shall process your refund or send you your exchange depending on what was agreed.

    Step by step guide for cancellations:

    1. Read the "General Rules" section below
    2. If you wish to cancel your order, please contact us at contact or send an e-mail to info@carfurnisher.com inside 12 hours of purchasing stating you wish you cancel your order.
    3. We shall cancel the order and fully refund you immediately.
    4. Orders cancelled after 12 hours of purchase may be subject to:
      • Order cancellation fee which is charged to us by the financial institutions for fund transfer costs and transaction fees, which will be equal to 10% of the value of the purchased product
      • Refusal of the cancellation request depending whether production has started or not (Carfurnisher retains the right to refuse the cancellation request for any late cancellation requests)

     

    General Rules:

    The following items can't be returned or exchanged

    Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns and refunds for:

    • Custom made / custom fit or personalized orders
    • Items on sale

     

    Damaged or Defective Products

    In case the product received is damaged or defective, buyers are eligible for:

    • refund
    • free product exchange

    In order to be eligible for the rights stated above, please provide proof of the condition of the received product. To do that:

    1. film the "package opening process" of your product
    2. start filming before you open your package, show the unopened box and the cargo label on the box.
    3. take out the product from the packaging while filming and show the defective part / parts of the product and show where the problem is (in detail)
    4. make sure the video is high definition, is a single take, and is understandable. (No split or multiple or merged videos are allowed)
    5. upload your video on any streaming / cloud  platform (Youtube, WeTransfer etc.) and send us the link of the video as well as describing the problem in writing or send us the video via e-mail at info@carfurnisher.com

     

    Conditions of return for non-defective products

    For non-defective products, buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. This mainly entails design or looks situations. Once we receive the item in the original condition we shall process your refund.

     

    Non-arrivals / Lost in mail

    You are fully protected against "non-arrivals / lost in mail" situations for if you do not receive your order you are eligible for a full refund under our product return guidelines.

     

    Questions about your order?

    Please Contact Us (carfurnisher.com) if you have any questions about your order.