Product Return Policy

Last updated February 10, 2024

 

We accept returns, exchanges, and cancellations

For returns & exchanges:

• Contact us within: 14 days of delivery
• Ship items back within: 30 days after you are provided a return address

For cancelling your order:

• Request a cancellation within: 12 hours of purchase

*Please contact us at contact or send an e-mail to info@carfurnisher.com.

 

Step by step guide for returns:

1. Read the "General Rules" section below
2. If you wish to return or exchange your order, please contact us at contact or send an e-mail to info@carfurnisher.com inside 14 days of delivery stating you wish you return or exchange your order.
3. We retain the right to ask for photo / video evidence for defective product claims
4. We will later provide you with a return address via e-mail or phone message.
5. The returned/exchanged product must be shipped to our return address inside 30 days after you are provided a return address
6. After we confirm the product integrity (Inside 3 days after arrival), we shall process your refund or send you your exchange depending on what was agreed.

Step by step guide for cancellations:

1. Read the "General Rules" section below
2. If you wish to cancel your order, please contact us at contact or send an e-mail to info@carfurnisher.com inside 12 hours of purchasing stating you wish you cancel your order.
3. We shall cancel the order and fully refund you immediately.
4. Orders cancelled after 12 hours of purchase may be subject to:

• Order cancellation fee which is charged to us by the financial institutions for fund transfer costs and transaction fees, which will be equal to 10% of the value of the purchased product
• Refusal of the cancellation request depending whether production has started or not (Carfurnisher retains the right to refuse the cancellation request for any late cancellation requests)

 

General Rules:

The following items can't be returned, refunded or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns, refunds or exchanges for:

• Custom made / custom fit or personalized orders

Please check  "Conditions of Return for Damaged or Defective Products" below if you believe the product(s) arrived damaged or defective.

 

Conditions of Return for Damaged or Defective Products

In case the product received is damaged or defective, buyers are eligible for:

• refund (Total paid value)
• free product exchange

* We will send you exchange product(s) free of change for all the damaged / defective parts, if the problem can not be fixed, we will refund you instead.

For the order to be eligible for the rights stated above, please provide proof of the condition of the received product. To do that:

1. film the "package opening process" of your product
2. start filming before you open your package, show the unopened box and the cargo label on the box.
3. take out the product from the packaging while filming and show the defective part / parts of the product and show where the problem is (in detail)
4. make sure the video is high definition, is a single take, and is understandable. (No split or multiple or merged videos are allowed)
5. upload your video on any streaming / cloud  platform (Youtube, WeTransfer etc.) or/and send us the link of the video as well as describing the problem or send us the video itself via e-mail at info@carfurnisher.com 

 

Conditions of Return for Non-defective Products

For non-defective products, buyers are responsible for return shipping costs. These generally concern visual, aesthetic and design dissatisfaction with the product. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Once we receive the item in the original condition we shall process your refund accordingly inside 72 hours after we receive the package.

Refund Amount: Total paid value - shipping costs - loss of value (if any)

 

Conditions of return for altered / modified / fitted products

For scenarios where you have fitted the product to your vehicle fully, or/and have altered, modified or changed the product's appearance (For example: Holes, modifications or cuts made on the product, damage sustained on the facric or  elastic bands, or anything that may alter the re-sale value) it will not be possible to return the products if the damage on them prevents or seriously hinders their re-sale value. In this scenario, please reach out to us stating and showing the modifications or actions you performed on the product and our prodution team will decide if they are eligable for a re-sale. Depending on the outcome, you may still be eligable for a return of the product and for a refund to be received after the product reaches our return address.

Refund Amount: Total paid value - shipping costs - repair / loss of value costs

 

* Please note that fitting / using the product is the buyers responsibility and issues relating to this topic do not constitute grounds for a free exhange, return or refund unless the product is proven to be defective. We provide fitting guides on our website (https://carfurnisher.com/pages/car-seat-cover-fitting-help) and also include a video guide inside the package to assist you with the fitting process as well as provide free after shipping support via e-mail and phone. If you are having issues with the fitting please reach out to us or seek help from a professional fitter.

 

Non-arrivals / Lost in mail

You are fully protected against "non-arrivals / lost in mail" situations for if you do not receive your order and your package is deemed lost by the carrier, you are eligible for a full refund / free replacement under our product return guidelines.

* Reach out to us if you feel your package is lost. We will open a case for you with the carrier. We will process your refund after the investigaion is completed (carrier will try to find the product), and your cargo is deemed lost by the carrier. This process usually takes 10 to 20 days depending on the carrier. We ask your patience during this time, either your package will be found or you will be compensated fully, you are 100% protected against Non-arrivals / Lost in mail. For more information you can check out Shipping Policy.

Refund Amount: Total paid value

 

Late Arrivals

We can not guarantee shipping times as it is the responsibility of the carrier and is out of our hands. We select only the best and reputable shipping services available in the market. If your package is delayed please reach out to the shipper company and provide them your tracking number so you can inquere about your packages status. If you need further help with the situation please do not hesitate to contact us, we will do our best to contact the shipper on your behalf to escalate the situation. If your package is confirmed to be lost by the carrier company, you are protected by our "Non-arrivals / Lost in mail" rights stated above. For more information you can check out Shipping Policy.

 

Unclaimed / Uncollected Packages

It is important to regularly check your email / phone messages and the tracking information provided to stay updated on your delivery status. If your package is subject to customs clearance or any other border processes, you are responsible for monitoring these procedures and taking the necessary actions within the carrier's time limits. Failure to act promptly may result in the product being returned to the carrier, destroyed, or sent back to us.

For packages that are returned to us due to being unclaimed, the buyer will be responsible for any return shipping costs and other related fees. We cannot assume responsibility for any loss or damage caused by failure to collect your package on time. However, if you encounter any difficulties, please don't hesitate to contact us, and we will do our best to assist you by reaching out to the carrier on your behalf. For more information you can check out Shipping Policy.

 

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Refund Windows

In the event of a refund, please check your e-mail address for the refund confirmation. It may take between 3 to 7+ business days for the refund to appear on your credit card or balance depending on your card / payment provider. Some typical refund windows are given below.

PayPal ->If the transaction was funded by a bank account or a PayPal balance:Refunds to a PayPal balance can usually take 3-5 business days to reflect in the account.If the transaction was funded by a credit or debit card: The refund is credited back to the card. Depending on the card issuer, it can take up to 30 days for the refund to show on your card statement.
Visa ->Typical Refund Time: 5-7 business days, but it can take up to 30 days for the refund to reflect in the customer’s account.
MasterCard ->Typical Refund Time: Usually 5-7 business days, however, it may take up to 30 days in some instances.
American Express (Amex) ->Typical Refund Time: Approximately 3-5 business days, but it might vary depending on the issuing bank.
Discover ->Typical Refund Time: Generally, refunds appear within 7 business days, but some transactions can take up to 30 days.
JCB (Japan Credit Bureau) ->Typical Refund Time: Often 5-7 business days, although it may take longer in certain circumstances.
China UnionPay ->Typical Refund Time: Refunds can take approximately 5-10 business days, and in some cases, even longer.
Diners Club ->Typical Refund Time: Typically, refunds are processed within 7-10 business days, but might take longer in some situations.
Maestro and Visa Electron ->Typical Refund Time: Generally, it takes around 5-7 business days, but it can extend up to 30 days depending on the financial institution.
Sezzle -> Typical Refund Time: Within 10 business days after receiving the refund email from Sezzle.

 

Questions about your order?

Please Contact Us (carfurnisher.com) if you have any questions about your order.